🤖
Meet Manny — Your AI Customer Rep

Every Customer Question.
Answered Instantly.

Customers ask where their freight is. Your team drops everything to find out. Now, Manny can handle it — checking live driver location, distance remaining, and hours of service from your TMS — and responds on your behalf before anyone picks up the phone.

See Manny in Action → How It Works

The problem

“Where’s My Driver?”
Is Costing You More Than You Think.

🕒
Check calls eat your team’s afternoon.
Every “where’s my load?” email pulls someone off productive work to track down a driver, check TMS data, and write a reply. Multiply that across a full book of business and it’s hours of team time, every single day.
📍
ETAs based on guesses damage customer trust.
“A couple more hours” isn’t an ETA — it’s a guess. When that guess is wrong, the customer remembers. Manny calculates a real ETA based on actual location, miles to go, and the driver’s available hours of service — not a driver’s estimate.
📧
Email negotiations shouldn’t need a human in the loop.
Every rate negotiation that lands in your inbox is another task your team has to context-switch into, evaluate, and respond to. For high-volume lanes with predictable pricing, that’s pure overhead. Manny handles the back-and-forth automatically.

How Manny works

Customer Asks. Manny Answers.

Manny sits between your customers and your TMS — reading inbound messages, pulling the right data, and responding on your behalf.

1
Customer sends a message
A customer emails asking for a driver ETA, load status, or other update. Manny receives it immediately — no one on your team needs to see it first.
2
Manny checks your TMS
Manny connects to your TMS and pulls the driver’s current GPS location, miles remaining to the destination, and available hours of service. Real data — not a driver’s best guess.
3
Accurate answer sent instantly
Manny calculates an accurate ETA and sends a reply on your behalf, from your email address. Your team sees it. The customer gets an answer in seconds. No one had to pick up the phone.

ETA Updates

Real ETAs.
Not Guesses.

When a customer asks where their driver is, Manny doesn’t ask your team — it goes straight to your TMS. Current GPS location, miles to destination, and driver hours of service available are combined to calculate an ETA your customer can actually plan around. The reply goes out from your email address. The thread stays intact.

📍
Live TMS integrationManny connects to your TMS and reads current driver location in real time — no manual input, no calling the driver.
⏱
Hours of service factored inDistance alone doesn’t make an accurate ETA. Manny accounts for how many hours of service a driver has left to give you a number that actually holds up.
✉
Responds from your email addressCustomers receive a reply from your team’s address. The conversation thread is intact and your relationship stays front and center.
⚡
Seconds, not minutesManny answers before your team would have even finished reading the email. Customers notice when they get instant, accurate responses.
Manny — ETA Request
• Active
From: sarah.kim@vertexlogistics.com
RE: Load #VL-2847 — Status Update?
“Hi, can you give us an ETA on load VL-2847? We need to schedule dock availability and our team is asking.”
Manny checking TMS for driver #D-4412…
Current Location
I-40 near Amarillo, TX
Miles Remaining
312 mi
HOS Available
8.5 hrs
✓ Manny replied
“Hi Sarah — your driver is currently near Amarillo, TX with 312 miles remaining. Based on current location and available drive time, estimated arrival is today at 5:30 PM CT. We’ll send another update if anything changes.”
✔ Sent from your address · 14 seconds after request

Auto-Email Negotiation

🚛 Currently available for carrier customers

Let Manny Handle
the Back-and-Forth.

Inbound rate negotiations come in by email — a broker sends an offer, your team evaluates it, and someone writes a reply. On lanes you know well, that process doesn’t need a human. Manny reads the inbound offer, evaluates it against your pricing rules, and responds automatically. Your team stays focused on the deals that need judgment.

📜
Reads every inbound offerManny identifies rate negotiation emails and extracts the key terms — lane, equipment, weight, date, and offered rate.
🧠
Evaluates against your pricing rulesManny compares the offer to your configured rules — minimum rates, lane targets, and margin thresholds — and determines how to respond.
✉
Replies from your addressWhether accepting, countering, or declining, Manny’s response goes out from your email address. The broker sees a fast, professional reply from your team.
🔔
Escalates when neededIf an offer doesn’t fit your rules cleanly, Manny flags it for human review instead of guessing. Your team only sees the deals that need them.
Manny — Rate Negotiation
• Active
From: dispatch@blueridgelogistics.com
Spot opportunity — DAL to ATL
“Hey, have a dry van load DAL to ATL, 44,000 lbs, pickup tomorrow 8am. Can you do $2.15/mi?”
Manny evaluating against DAL→ATL pricing rules…
Offered Rate
$2.15 / mi
Your Floor (DAL→ATL)
$2.40 / mi
Decision
Counter at $2.45
✓ Manny replied
“Thanks for the opportunity. Our rate for this lane is $2.45/mi — happy to move forward at that number if it works for you. Let us know.”
✔ Sent from your address · 22 seconds after receipt

What’s next

Manny Is Just Getting Started.

ETA updates and email negotiation are the beginning. Manny is built to handle every routine customer touchpoint — so your team can focus on the relationships that need a human.

Coming Soon
📅
Appointment Scheduling
Manny coordinates pickup and delivery appointments directly with shippers and receivers.
Coming Soon
⏳
Detention Alerts
Manny tracks driver wait times and proactively notifies the right people when detention is accumulating.
Coming Soon
✅
Delivery Confirmations
Manny sends automatic proof-of-delivery updates to shippers the moment a load is confirmed in your TMS.
Coming Soon
🚨
Exception Handling
Manny flags and communicates load exceptions — delays, breakdowns, weather — before the shipper has to ask.

🤖 See Manny in Action

Your Customers Are
Waiting for an Answer.

Request a demo and see how Manny handles the customer communication your team shouldn’t have to.

Request a Demo →